Holiday shipping notice: Beginning 12/20, parts of our team will be taking some time to visit family. Orders placed during this time will ship ASAP when we return. Email mail@cleavelandtool.com with questions and immediate needs.

Return and Refund Policy

Returns/Exchanges:

  • We stand behind the products that we sell. If you find an item to be defective, we will replace it.
  • If an item turns out to be something different than you expected, we will take it back (this isn't possible with consumables like 3M).
  • Please contact us to return or exchange a product. We will ask that you ship it back to our warehouse with your name on the package and your contact information in the package.

Refund:

  • Once we have received the item for return to our warehouse, we will submit the refund to the card that was used in the original purchase.
  • This is the same process if you are exchanging a product for a lower priced item.